Returns are determined by each vendor individually so please be sure to carefully read the notes on each item description or contact us directly before making a purchase or initiating a return, as some vendors are not able to accommodate returns for certain items.
If it’s noted that your item is eligible for return, please contact us at firstname.lastname@example.org to initiate your return within 7 days of receiving your order. Returns outside of this specified time frame will not be accepted.
Original shipping charges, fees and shipping taxes, if any, are non-refundable. You are responsible for all return shipping charges, fees and costs. You should pack the returned item(s) in the original packing materials, to the extent available, and in a manner to assure no damage is incurred during shipping. We are not responsible for damage incurred during the return shipping process nor for packages shipped to but not received by the vendor (lost in transit). You should consider insuring the package and using a shipper/carrier that provides tracking of the package.
The item must be returned back to the vendor for inspection and in exactly the same condition in which you received it. All responsibility for the item remains with the recipient (you) until the returned item reaches the vendor. Proof of payment must also accompany the return.
Once the vendor has received the item, they have 2 days to inspect it and confirm it is in the same condition as when it was sold. Once we have received this confirmation, we’ll process your refund. Refunds typically take up to 14 days to be processed.
1) Initial shipping charges will not be included in your refund.
2) Specially commissioned and personalised products cannot be returned or exchanged.
3) For items that have been bought as gifts, the original payer of the item will be refunded (not the recipient of the gift).
4) Refunds can only be processed using the same card/payment method that the purchase was made with.
We take great care selecting qualified vendors that are responsible for ensuring each shipment undergoes quality control procedures and is checked over thoroughly prior to shipment. While we do expect every order to reach you in perfect condition, sometimes happenstances are out of our control so we ask that you examine your order immediately when it arrives to check for any damage.
If your item has arrived damaged, it must be reported within 7 days to enable us to process a refund/exchange. Please send a photograph of the fault / damage (and packaging) with your order number and description to email@example.com so we can advise on return procedures.
Once you have received return instructions from us, the item must be returned back to the vendor for inspection and in exactly the same condition in which you received it.
This will be at your own cost and risk and all responsibility for the item remains with you (recipient) until the returned item reaches the vendor.
How quickly will my card be refunded?
Once the item has been received and inspected to ensure it meets the criteria for a refund, we will process the refund immediately. Please note it may take up to 14 days for your credit card provider to return the funds to your account.
We reserve the right to change, amend or alter this return policy at any time.