Shopping at shop.billionairetoys.com is easy:

Use the menu links like AUTOMOTIVE, MARINE and AVIATION to navigate to the items you are interested in.

You can also shop directly for a specific item by using the search function in the top right of each page.

Once you have found an item, if it is available for purchase immediately (not a custom enquiry purchase) click on the 'ADD TO CART' button on the product page.

Review the items in your shopping cart by clicking the 'SHOPPING CART' icon at the top of the page.

Click on 'PROCEED TO PURCHASE' to complete your order.

If you require further assistance, please get in touch via our contact page.

Please be assured that we take data protection seriously. When necessary (e.g processing payments), your information will only be shared with third parties where they abide by applicable data protection legislation.

For more information, please read our Privacy Policy in full.

We accept Visa, MasterCard, American Express and Maestro. All payments are processed through a secure fraud-protection checkout system provided by Shopify.

The default currency is set to USD, however you can change the currency easily to shop and process checkout in your own currency.

To change the currency, click on the globe in the upper right hand of the page (or in the fly-out menu if viewing on a mobile device) to view individual item prices on the website in your preferred currency.

At checkout, you will then be able to checkout in your chosen currency or select another currency to pay in.

If you require further assistance, please get in touch via our contact page.

Yes, we ship worldwide!

Shipping rates will vary on your country and and will be calculated at checkout for items that are available for purchase immediately.

For orders that require a custom quote, you will be contacted by a customer service representative with a personalised quote & shipping rate.

Please note, we are required to declare the retail value of each order. International deliveries may incur customs and duty fees which are the responsibility of the customer.

For more information, see Shipping & Delivery.

No. We are unable to deliver to Post Office boxes, forwarding addresses or Aramex addresses as all orders require signature upon delivery.

For more information, see Shipping & Delivery.

Processing

All orders must be approved by our fraud protection system prior to shipping. This can take up to several days depending on the order value, but most are approved same day.

Shipping

Delivery times will depend on the shipping method used. For estimaged delivery times , see Shipping & Delivery.

All your purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

For more information, see Shipping & Delivery.

Items shipped internationally may be subject to import customs duty fees and local taxes (Sales Tax/VAT/GST) set by the destination country.

These fees are not calculated prior to customs clearance in the destination country and are in addition to the price and shipping cost you are charged when checking out.

These additional charges for customs clearance must be borne by you (the recipient listed as the importer of record) as we have no control over these charges and cannot predict what they will be. Customs and taxation policies vary widely from country to country. Additionally, when ordering from Billionaire Toys, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.

For more information, see Shipping & Delivery.

All shipping is calculated by dimensional weight (the items cubic weight, not actual weight) and shipping destination.

Online Shipping Rates: These are pre-calculated by dimensional weight and will appear at checkout.

Custom Quote Orders: 
Custom quote items are quoted individually and are calculated by dimensional weight (the items cubic size, not actual weight) to the shipping destination.
After we receive the shipping quote from our shipping providers, we pass the direct cost onto the customer (we do not add any extra charges so we can keep freight costs as low as possible for you).

For more information on delivery , see Shipping & Delivery.

White glove delivery service provides the highest level of service and support for your shipment. Items will be delivered and set-up in the room of your choice and all packaging material removed.

Shipping includes:

- Item collection, packing, shipping, full insurance during transit.

- Delivery to the room/location of your choice including unpacking, inspection, minor assembly and removal of all packaging materials.

- Signature required upon delivery.

Exclusions may apply:

- Surcharges may apply for deliveries to difficult-to-access locations or deliveries requiring more than two flights of stairs.

- Plumbing installation, electrical wiring or assembly requiring extensive use of power tools will NOT be performed by the delivery team.

- If the item is picked up disassembled, the shipping carrier is not required to assemble it upon delivery. 

Important: It is your responsibility to understand the item dimensions prior to purchase and ensure the item will fit through any doorways, hallways, stairwells or elevators.

For more information on delivery , see Shipping & Delivery.

Front Door delivery service provides “door-to-door” delivery of your shipment. Items will be delivered securely to your front door in their packaging but will not be unpacked, inspected or assembled.

- Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).

- If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor. 

- Shipping includes item collection, packing, shipping and full insurance in transit. 

- Does not include unpacking, inspection, assembly or installation. 

- Signature required upon delivery.

Important: It is your responsibility to understand the item dimensions prior to purchase and ensure the item will fit through any doorways, hallways, stairwells or elevators.

For more information on delivery , see Shipping & Delivery.

Returns are determined by each vendor individually so please be sure to carefully read the notes on each item description before making a purchase or initiating a return, as some vendors are not able to accommodate returns for certain items.

If it’s noted that your item is eligible for return, contact us at orders@billionairetoys.comto initiate your return within 3 days of receiving your order. Returns initiated outside of this specified time frame will not be accepted.

Original shipping charges, fees and shipping taxes, if any, are non-refundable.

You are responsible for all return shipping charges, fees and costs. The item(s) to be returned should be packed in the original packing materials, to the extent available, and in a manner to assure no damage is incurred during shipping. We are not responsible for damage incurred during the return shipping process nor for packages shipped to but not received by us (lost in transit).

For more information on returns, see our Return Policy.

If it’s noted that your item is eligible for return, contact us at orders@billionairetoys.comto initiate your return within 3 days of receiving your order. Returns initiated outside of this specified time frame will not be accepted.

We take great care selecting qualified vendors that are responsible for ensuring each shipment undergoes quality control procedures and is checked over thoroughly prior to shipment. While we do expect every order to reach you in perfect condition, sometimes happenstances are out of our control so we ask that you examine your order immediately when it arrives to check for any damage.

If your item has arrived damaged, it must be reported within 3 days to enable us to process a refund/exchange. Please send a photograph of the fault / damage (and packaging) with your order number and description to orders@billionairetoys.com so we can advise on return procedures.

Once you have received return instructions from us, the item must be returned back to the vendor for inspection and in exactly the same condition in which you received it.

This will be at your own cost and risk and all responsibility for the item remains with you (recipient) until the returned item reaches the vendor.

For more information on returns, see our Return Policy.

Once the item has been received and inspected to ensure it meets the criteria for a refund or exchange, we will re-send a new item if available or process the refund immediately. Please note it may take up to 14 days for your credit card provider to return the funds to your account.

Important

1) Initial shipping charges will not be included in your refund.

2) Specially commissioned and personalised products cannot be returned or exchanged.

3) For items that have been bought as gifts, the original payer of the item will be refunded (not the recipient of the gift).

4) Refunds can only be processed using the same card/payment method that the purchase was made with.

For more information on returns, see our Return Policy.

We welcome phone calls for general enquiries however all orders must be made via the online store, email or the custom enquiry form displayed on each item's product page.

This ensures there is a written record which covers both parties should a dispute arise.

CONTACT
Phone: +61 405 938 772 or text +61 405 938 772
(Mon - Fri, 9am - 5pm AEST) 

For more contact options, visit our contact page.

Yes! We're always keen for a chat. We're available during regular business hours (9am-5pm AEST time) and will reply to any messages left outside of those times as soon as we can.

To contact us via messenger/live chat, tap on the blue messenger bubble in the lower right hand corner of the screen and you'll be directed to either a new browser page if using a desktop computer or the messenger app if using a mobile device.

You can connect with us using @billionairetoys on the following social media channels:

- www.instagram.com/billionairetoys

- www.facebook.com/billionairetoys

- www.twitter.com/billionairetoys

- www.youtube.com/c/billionairetoys

As leather is a natural material, each individual hide is unique, and while this is considered to be a part of the beauty of working with the most organic of materials, it also means that natural blemishes can sometimes occur. When high quality leathers are used, there may be signs of veining, wrinkling or colour nuances in their grain. These are all characteristics consistent with a genuine raw material; they are not imperfections but rather subtle evidence of the leathers’ purity.

With general use, you may see colour changes and creases, which are all natural features of leather. If left in direct sunlight some fading might occur.

In the event of wet spills, blot the leather immediately with a soft, absorbent cloth and leave to dry naturally.

Water can be harmful if it penetrates leather and can lead to the appearance of bubbles or marks which cannot be removed. Never soak leather, apply detergents or wash fabric lining unless handled by leather care specialists. Refrain from ‘feeding’ the leather with products such as waxes, polishes or saddle soaps as this may leave the surface of the leather sticky, attracting dirt and causing irreversible damage.

Do not leave leather products in direct sunlight for prolonged periods of time as this will fade, warp, & discolour the leather. Extreme heat conditions and humidity may also have an irreversible effect on the products.

Wooden products should always be handled with great care. Most wooden products will have a hand lacquered surface or treatment to protect the wood, but knocks can still create dents and wet spills may stain so it is important that all spills be wiped up carefully with a soft cloth or absorbent kitchen roll paper.

For general (and repeated) cleaning, it is suggested that a micro-fiber cloth be used to lightly dust and remove finger prints etc.

Do not leave wooden products in the direct sunlight for long periods as this will fade, warp, & discolour the woods or finishes.

Extreme heat conditions and humidity may also have an irreversible effect on the products.

Environmental factors such as heat and moisture (resulting from changing temperatures) can cause metal objects to corrode. It is important that metals are displayed and stored in an environment that is well ventilated and has a stable temperature. Salts and oils from hands can cause long-term damage to metals, so handle objects wearing nitrile or vinyl gloves.

Different metals react in different ways, so it is always useful to know which kind of metal you are dealing with. In storage, it is generally best to keep metal objects together and away from wood objects or furniture because these can give off acidic vapours.

Wash metals with warm water and a soft cloth. A soft non-wire brush or soft toothbrush may help to get into corners and remove dirt. A small amount of of liquid detergent can be used but it is important to rinse the thoroughly.

Do not use chemicals, cleaning solutions or tarnish removers, or any other unknown substances to clean the surface of an unknown metal. 


For metal objects that are permanently outside, avoid exposure to chemicals such as fertiliser sprays, chlorine, pesticides, bug sprays, window washing products, ammonia or other household products.  


Never use a cleaner that is abrasive, contains copper or iron, minerals, chlorine or window cleaning solutions. Also, do not use abrasive cleaning pads, steel wool or sandpaper on metals.

Most commercial carbon fiber products are made with either wet lamination (coated) or pre-preg (dry) lacquered carbon fiber. As part of this process it will receive a clear coat as a finishing step.

This clear coat is most often a gloss finish but can also be a satin finish and should be treated the exact same as any painted or lacquered surface. For the most part, lacquered carbon fiber can be buffed and waxed while minor imperfections can be polished out.

It is rare to come across exposed weave bare carbon with no finishing of any kind but even these pieces can be treated with mild cleaning products and a coat of wax to help protect their surface.