Shipping & Delivery
Delivery Methods
We work with world-class shipping carriers to facilitate a streamlined and fully insured delivery service and use several different shipping methods depending on the items being shipped.
STANDARD & EXPRESS:
- Delivered by a parcel delivery service such as DHL, Fedex or local post.
- Includes insurance.
- Shipping tracking available.
- Signature required upon delivery (for this reason it is essential that a physical address is provided and someone can sign for your shipment).
WHITE GLOVE:
White glove delivery service provides the highest level of service and support for your shipment. Items will be delivered and set-up in the room of your choice and all packaging material removed.
- Shipping includes item collection, packing, shipping, full insurance during transit.
- Delivery to the room/location of your choice including unpacking, inspection, minor assembly and removal of all packaging materials.
- Exclusions may apply:
- Surcharges may apply for deliveries to difficult-to-access locations or deliveries requiring more than two flights of stairs.
- Plumbing installation, electrical wiring or assembly requiring extensive use of power tools will NOT be performed by the delivery team.
- If the item is picked up disassembled, the shipping carrier is not required to assemble it upon delivery.
- Signature required upon delivery.
IMPORTANT: It is your responsibility to understand the item dimensions prior to purchase and ensure the item will fit through any doorways, hallways, stairwells or elevators.
FRONT DOOR:
Front Door delivery service provides “door-to-door” delivery of your shipment. Items will be delivered securely to your front door in their packaging but will not be unpacked, inspected or assembled.
- Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).
- If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor.
- Shipping includes item collection, packing, shipping and full insurance in transit.
- Does not include unpacking, inspection, assembly or installation.
- Signature required upon delivery.
IMPORTANT: It is your responsibility to understand the item dimensions prior to purchase and ensure the item will fit through any doorways, hallways, stairwells or elevators.
WHITE GLOVE & FRONT DOOR DELIVERY
If your shipment is being handled by a White Glove or Front Door shipping provider, you will contacted 24 to 48 hours prior to the delivery date to schedule a delivery time. Please allow a delivery window of 2-4 hours wide.
Shipping Time Estimates*
|
|
Domestic |
International |
|
Standard |
1-7 Days |
1-3 Weeks |
|
Express |
1-7 Days |
1-3 Weeks |
|
White Glove** |
4-6 Weeks |
4-10+ Weeks |
|
Front Door** |
4-6 Weeks |
3-5+ Weeks |
* For bulky or fragile items, handling (including preparation of order and packaging) may take up to 7-10 days and is not included in shipping time estimates listed above, This information however, will be noted in the product description of the item.
**White glove & front door services may be eligible for fast-tracked delivery upon request, however please note in most cases shipping costs will increase significantly in order to accommodate express requests.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Billionaire Toys, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
International Shipments: Customs Duties & Taxes
Items shipped internationally may be subject to import customs duty fees and local taxes (Sales Tax/VAT/GST) set by the destination country.
These fees are not calculated prior to customs clearance in the destination country and are in addition to the price and shipping cost you are charged when checking out.
These additional charges for customs clearance must be borne by you (the recipient listed as the importer of record) as we have no control over these charges and cannot predict what they will be. Customs and taxation policies vary widely from country to country. Additionally, when ordering from Billionaire Toys, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.
If your order is subject to customs duties and local tax, the shipping carrier will contact you regarding the fees which must be paid prior to delivery of your order. Customs offices in some countries may require the importer of record (you) to provide personal identification before releasing your order.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Billionaire Toys will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.
We do not have any control over customs clearance procedures or fees, however if you have any questions, please feel free to contact us.
VAT, GST & Sales Tax Guide
For general reference purposes only. Please check with local customs for most up-to-date rates.
|
Country |
Standard rate* |
|
Albania |
20% |
|
Argentina |
21% |
|
Armenia |
20% |
|
Aruba |
RT: 1.5% |
|
Australia |
10% |
|
Austria |
19%, 20% |
|
Azerbaijan |
18% |
|
Bahamas |
7.5% |
|
Bahrain |
5% |
|
Barbados |
17.5% |
|
Belarus |
20% |
|
Belgium |
21% |
|
Bolivia |
14.94% |
|
Bonaire, Sint Eustatius and Saba |
6%–8% |
|
Botswana |
12% |
|
Brazil |
0%–365% |
|
Bulgaria |
20% |
|
Canada |
5% |
|
Chile |
19% |
|
China |
6%, 11%, 17% |
|
Colombia |
19% |
|
Costa Rica |
13% |
|
Croatia |
25% |
|
Curaçao |
6% |
|
Cyprus |
19% |
|
Czech Republic |
21% |
|
Denmark |
25% |
|
Dominican Republic |
18% |
|
Ecuador |
12% |
|
Egypt |
14% |
|
El Salvador |
13% |
|
Estonia |
20% |
|
Finland |
24% |
|
France |
20% |
|
Georgia |
18% |
|
Germany |
19% |
|
Ghana |
15% |
|
Greece |
24% |
|
Guatemala |
12% |
|
Honduras |
15% |
|
Hungary |
27% |
|
Iceland |
24% |
|
India |
5%, 12%, 18%, 28% |
|
Indonesia |
10% |
|
Ireland |
23% |
|
Isle of Man |
20% |
|
Israel |
17% |
|
Italy |
22% |
|
Japan |
8% |
|
Jersey |
5% |
|
Jordan |
16% |
|
Kazakhstan |
12% |
|
Kenya |
16% |
|
Korea |
10% |
|
Kosovo |
18% |
|
Kuwait |
5% |
|
Latvia |
21% |
|
Lebanon |
11% |
|
Lithuania |
21% |
|
Luxembourg |
17% |
|
Macedonia |
18% |
|
Madagascar |
20% |
|
Malaysia |
6% |
|
Maldives |
6% |
|
Malta |
18% |
|
Mauritius |
15% |
|
Mexico |
16% |
|
Moldova |
20% |
|
Mongolia |
10% |
|
Morocco |
20% |
|
Myanmar |
5% |
|
Namibia |
15% |
|
Netherlands |
21% |
|
New Zealand |
15% |
|
Nicaragua |
15% |
|
Nigeria |
5% |
|
Norway |
25% |
|
Oman |
5% |
|
Pakistan |
17% |
|
Panama |
7% |
|
Papua New Guinea |
10% |
|
Paraguay |
10% |
|
Peru |
18% |
|
Philippines |
12% |
|
Poland |
23% |
|
Portugal |
Mainland: 23% |
|
Puerto Rico |
10.5% |
|
Qatar |
5% |
|
Romania |
19% |
|
Russian Federation |
18% |
|
Rwanda |
18% |
|
Saint Lucia |
12.5% |
|
Saudi Arabia |
5% |
|
Serbia |
20% |
|
Seychelles |
15% |
|
Singapore |
7% |
|
Sint Maarten |
5% |
|
Slovak Republic |
20% |
|
Slovenia |
22% |
|
South Africa |
14% |
|
Spain |
21% |
|
Suriname |
10% |
|
Sweden |
25% |
|
Switzerland |
7.7% |
|
Taiwan |
5% |
|
Tanzania |
18% |
|
Thailand |
7% |
|
Trinidad and Tobago |
12.5% |
|
Tunisia |
19% |
|
Turkey |
18% |
|
Uganda |
18% |
|
Ukraine |
20% |
|
United Arab Emirates |
5% |
|
United Kingdom |
20% |
|
United States |
0%–7.25% |
|
Uruguay |
22% |
|
Venezuela |
12% |
|
Vietnam |
10% |
|
Zambia |
16% |
|
Zimbabwe |
15% |
USA Sales Tax Guide
|
State |
State Tax Rate |
Avg. Local Tax Rate (a) |
Combined Rate |
|
Ala. |
4.00% |
5.14% |
9.14% |
|
Alaska |
0.00% |
1.43% |
1.43% |
|
Ariz. |
5.60% |
2.77% |
8.37% |
|
Ark. |
6.50% |
2.93% |
9.43% |
|
Calif. (b) |
7.25% |
1.31% |
8.56% |
|
Colo. |
2.90% |
4.73% |
7.63% |
|
Conn. |
6.35% |
0.00% |
6.35% |
|
Del. |
— |
0.00% |
0.00% |
|
Fla. |
6.00% |
1.05% |
7.05% |
|
Ga. |
4.00% |
3.29% |
7.29% |
|
Hawaii (c) |
4.00% |
0.41% |
4.41% |
|
Idaho |
6.00% |
0.03% |
6.03% |
|
Ill. |
6.25% |
2.49% |
8.74% |
|
Ind. |
7.00% |
0.00% |
7.00% |
|
Iowa |
6.00% |
0.82% |
6.82% |
|
Kans. |
6.50% |
2.17% |
8.67% |
|
Ky. |
6.00% |
0.00% |
6.00% |
|
La. |
4.45% |
5.00% |
9.45% |
|
Maine |
5.50% |
0.00% |
5.50% |
|
Md. |
6.00% |
0.00% |
6.00% |
|
Mass. |
6.25% |
0.00% |
6.25% |
|
Mich. |
6.00% |
0.00% |
6.00% |
|
Minn. |
6.88% |
0.55% |
7.43% |
|
Miss. |
7.00% |
0.07% |
7.07% |
|
Mo. |
4.23% |
3.90% |
8.13% |
|
Mont. (d) |
— |
0.00% |
0.00% |
|
Nebr. |
5.50% |
1.35% |
6.85% |
|
Nev. |
6.85% |
1.29% |
8.14% |
|
N.H. |
— |
0.00% |
0.00% |
|
N.J. (e) |
6.63% |
-0.03% |
6.60% |
|
N.M. (c) |
5.13% |
2.69% |
7.82% |
|
N.Y. |
4.00% |
4.49% |
8.49% |
|
N.C. |
4.75% |
2.22% |
6.97% |
|
N.D. |
5.00% |
1.85% |
6.85% |
|
Ohio |
5.75% |
1.42% |
7.17% |
|
Okla. |
4.50% |
4.42% |
8.92% |
|
Ore. |
— |
0.00% |
0.00% |
|
Pa. |
6.00% |
0.34% |
6.34% |
|
R.I. |
7.00% |
0.00% |
7.00% |
|
S.C. |
6.00% |
1.43% |
7.43% |
|
S.D. (c) |
4.50% |
1.90% |
6.40% |
|
Tenn. |
7.00% |
2.47% |
9.47% |
|
Tex. |
6.25% |
1.94% |
8.19% |
|
Utah (b) |
5.95% |
0.99% |
6.94% |
|
Vt. |
6.00% |
0.18% |
6.18% |
|
Va. (b) |
5.30% |
0.35% |
5.65% |
|
Wash. |
6.50% |
2.67% |
9.17% |
|
W.Va. |
6.00% |
0.39% |
6.39% |
|
Wis. |
5.00% |
0.44% |
5.44% |
|
Wyo. |
4.00% |
1.36% |
5.36% |
|
D.C. |
6.00% |
0.00% |
6.00% |