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    Shipping & Delivery

    Delivery Methods

    We work with world-class shipping carriers to facilitate a streamlined and fully insured delivery service and use several different shipping methods depending on the items being shipped.

     

    STANDARD & EXPRESS:

    • Delivered by a parcel delivery service such as DHL, Fedex or local post.
    • Includes insurance.
    • Shipping tracking available.
    • Signature required upon delivery (for this reason it is essential that a physical address is provided and someone can sign for your shipment).

    WHITE GLOVE:

    White glove delivery service provides the highest level of service and support for your shipment. Items will be delivered and set-up in the room of your choice and all packaging material removed.

    • Shipping includes item collection, packing, shipping, full insurance during transit.
    • Delivery to the room/location of your choice including unpacking, inspection, minor assembly and removal of all packaging materials.
    • Exclusions may apply:
      • Surcharges may apply for deliveries to difficult-to-access locations or deliveries requiring more than two flights of stairs.
      • Plumbing installation, electrical wiring or assembly requiring extensive use of power tools will NOT be performed by the delivery team.
      • If the item is picked up disassembled, the shipping carrier is not required to assemble it upon delivery.
    • Signature required upon delivery.

    IMPORTANT: It is your responsibility to understand the item dimensions prior to purchase and ensure the item will fit through any doorways, hallways, stairwells or elevators.


    FRONT DOOR:

    Front Door delivery service provides “door-to-door” delivery of your shipment. Items will be delivered securely to your front door in their packaging but will not be unpacked, inspected or assembled.

    • Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).
    • If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor. 
    • Shipping includes item collection, packing, shipping and full insurance in transit. 
    • Does not include unpacking, inspection, assembly or installation. 
    • Signature required upon delivery.

    IMPORTANT: It is your responsibility to understand the item dimensions prior to purchase and ensure the item will fit through any doorways, hallways, stairwells or elevators.

    WHITE GLOVE & FRONT DOOR DELIVERY

    If your shipment is being handled by a White Glove or Front Door shipping provider, you will contacted 24 to 48 hours prior to the delivery date to schedule a delivery time. Please allow a delivery window of 2-4 hours wide.

     

    Shipping Time Estimates*

     

    Domestic

    International

    Standard

    1-7 Days

    1-3 Weeks

    Express

    1-7 Days

    1-3 Weeks

    White Glove**

    4-6 Weeks

    4-10+ Weeks

    Front Door**

    4-6 Weeks

    3-5+ Weeks

     

    * For bulky or fragile items, handling (including preparation of order and packaging) may take up to 7-10 days and is not included in shipping time estimates listed above, This information however, will be noted in the product description of the item.

    **White glove & front door services may be eligible for fast-tracked delivery upon request, however please note in most cases shipping costs will increase significantly in order to accommodate express requests.

     

    Limitations

    For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Billionaire Toys, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

     

    International Shipments: Customs Duties & Taxes

    Items shipped internationally may be subject to import customs duty fees and local taxes (Sales Tax/VAT/GST) set by the destination country.

    These fees are not calculated prior to customs clearance in the destination country and are in addition to the price and shipping cost you are charged when checking out.

    These additional charges for customs clearance must be borne by you (the recipient listed as the importer of record) as we have no control over these charges and cannot predict what they will be. Customs and taxation policies vary widely from country to country. Additionally, when ordering from Billionaire Toys, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.

    If your order is subject to customs duties and local tax, the shipping carrier will contact you regarding the fees which must be paid prior to delivery of your order. Customs offices in some countries may require the importer of record (you) to provide personal identification before releasing your order.

    When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Billionaire Toys will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.

    We do not have any control over customs clearance procedures or fees, however if you have any questions, please feel free to contact us.

     

    VAT, GST & Sales Tax Guide

    For general reference purposes only. Please check with local customs for most up-to-date rates.

    Country

    Standard rate*

    Albania

    20%

    Argentina

    21%

    Armenia

    20%

    Aruba

    RT: 1.5%
    HT 1%–2$

    Australia

    10%

    Austria

    19%, 20%

    Azerbaijan

    18%

    Bahamas

    7.5%

    Bahrain

    5%

    Barbados

    17.5%

    Belarus

    20%

    Belgium

    21%

    Bolivia

    14.94%

    Bonaire, Sint Eustatius and Saba

    6%–8%

    Botswana

    12%

    Brazil

    0%–365%

    Bulgaria

    20%

    Canada

    5%

    Chile

    19%

    China

    6%, 11%, 17%

    Colombia

    19%

    Costa Rica

    13%

    Croatia

    25%

    Curaçao

    6%

    Cyprus

    19%

    Czech Republic

    21%

    Denmark

    25%

    Dominican Republic

    18%

    Ecuador

    12%

    Egypt

    14%

    El Salvador

    13%

    Estonia

    20%

    Finland

    24%

    France

    20%

    Georgia

    18%

    Germany

    19%

    Ghana

    15%

    Greece

    24%

    Guatemala

    12%

    Honduras

    15%

    Hungary

    27%

    Iceland

    24%

    India

    5%, 12%, 18%, 28%

    Indonesia

    10%

    Ireland

    23%

    Isle of Man

    20%

    Israel

    17%

    Italy

    22%

    Japan

    8%

    Jersey

    5%

    Jordan

    16%

    Kazakhstan

    12%

    Kenya

    16%

    Korea

    10%

    Kosovo

    18%

    Kuwait

    5%

    Latvia

    21%

    Lebanon

    11%

    Lithuania

    21%

    Luxembourg

    17%

    Macedonia

    18%

    Madagascar

    20%

    Malaysia

    6%

    Maldives

    6%

    Malta

    18%

    Mauritius

    15%

    Mexico

    16%

    Moldova

    20%

    Mongolia

    10%

    Morocco

    20%

    Myanmar

    5%

    Namibia

    15%

    Netherlands

    21%

    New Zealand

    15%

    Nicaragua

    15%

    Nigeria

    5%

    Norway

    25%

    Oman

    5%

    Pakistan

    17%

    Panama

    7%

    Papua New Guinea

    10%

    Paraguay

    10%

    Peru

    18%

    Philippines

    12%

    Poland

    23%

    Portugal

    Mainland: 23%
    Madeira: 22%
    Azores: 18%

    Puerto Rico

    10.5%

    Qatar

    5%

    Romania

    19%

    Russian Federation

    18%

    Rwanda

    18%

    Saint Lucia

    12.5%

    Saudi Arabia

    5%

    Serbia

    20%

    Seychelles

    15%

    Singapore

    7%

    Sint Maarten

    5%

    Slovak Republic

    20%

    Slovenia

    22%

    South Africa

    14%

    Spain

    21%

    Suriname

    10%

    Sweden

    25%

    Switzerland

    7.7%

    Taiwan

    5%

    Tanzania

    18%

    Thailand

    7%

    Trinidad and Tobago

    12.5%

    Tunisia

    19%

    Turkey

    18%

    Uganda

    18%

    Ukraine

    20%

    United Arab Emirates

    5%

    United Kingdom

    20%

    United States

    0%–7.25%

    Uruguay

    22%

    Venezuela

    12%

    Vietnam

    10%

    Zambia

    16%

    Zimbabwe

    15%

     

    USA Sales Tax Guide

    State

    State Tax Rate

    Avg. Local Tax Rate (a)

    Combined Rate

    Ala.

    4.00%

    5.14%

    9.14%

    Alaska

    0.00%

    1.43%

    1.43%

    Ariz.

    5.60%

    2.77%

    8.37%

    Ark.

    6.50%

    2.93%

    9.43%

    Calif. (b)

    7.25%

    1.31%

    8.56%

    Colo.

    2.90%

    4.73%

    7.63%

    Conn.

    6.35%

    0.00%

    6.35%

    Del.

    0.00%

    0.00%

    Fla.

    6.00%

    1.05%

    7.05%

    Ga.

    4.00%

    3.29%

    7.29%

    Hawaii (c)

    4.00%

    0.41%

    4.41%

    Idaho

    6.00%

    0.03%

    6.03%

    Ill.

    6.25%

    2.49%

    8.74%

    Ind.

    7.00%

    0.00%

    7.00%

    Iowa

    6.00%

    0.82%

    6.82%

    Kans.

    6.50%

    2.17%

    8.67%

    Ky.

    6.00%

    0.00%

    6.00%

    La.

    4.45%

    5.00%

    9.45%

    Maine

    5.50%

    0.00%

    5.50%

    Md.

    6.00%

    0.00%

    6.00%

    Mass.

    6.25%

    0.00%

    6.25%

    Mich.

    6.00%

    0.00%

    6.00%

    Minn.

    6.88%

    0.55%

    7.43%

    Miss.

    7.00%

    0.07%

    7.07%

    Mo.

    4.23%

    3.90%

    8.13%

    Mont. (d)

    0.00%

    0.00%

    Nebr.

    5.50%

    1.35%

    6.85%

    Nev.

    6.85%

    1.29%

    8.14%

    N.H.

    0.00%

    0.00%

    N.J. (e)

    6.63%

    -0.03%

    6.60%

    N.M. (c)

    5.13%

    2.69%

    7.82%

    N.Y.

    4.00%

    4.49%

    8.49%

    N.C.

    4.75%

    2.22%

    6.97%

    N.D.

    5.00%

    1.85%

    6.85%

    Ohio

    5.75%

    1.42%

    7.17%

    Okla.

    4.50%

    4.42%

    8.92%

    Ore.

    0.00%

    0.00%

    Pa.

    6.00%

    0.34%

    6.34%

    R.I.

    7.00%

    0.00%

    7.00%

    S.C.

    6.00%

    1.43%

    7.43%

    S.D. (c)

    4.50%

    1.90%

    6.40%

    Tenn.

    7.00%

    2.47%

    9.47%

    Tex.

    6.25%

    1.94%

    8.19%

    Utah (b)

    5.95%

    0.99%

    6.94%

    Vt.

    6.00%

    0.18%

    6.18%

    Va. (b)

    5.30%

    0.35%

    5.65%

    Wash.

    6.50%

    2.67%

    9.17%

    W.Va. 

    6.00%

    0.39%

    6.39%

    Wis.

    5.00%

    0.44%

    5.44%

    Wyo.

    4.00%

    1.36%

    5.36%

    D.C.

    6.00%

    0.00%

    6.00%